Overview:
Customer service can make or break an organization. In order to establish a concrete customer service reputation, every forward-facing employee must be customer focused—capable of identifying and responding to the needs of your clients. This course focuses on discovering customer needs (both internal and external), identifying award-winning customer service practices, assisting participants in cataloging the skills they possess and achieving mastery through practice.
Learning Objectives:
At the end of this workshop, participants will be able to:
• Assess personal skills for customer service delivery.
• Identify customer needs.
• Model how to build rapport with customers.
• Demonstrate listening and responding with intentionality.
• Turn customer complaints into problem solving.